Privacy Policy
Last updated: July 2026
This Privacy Policy explains how Soxio (operated by Selamate) collects, uses, stores, and protects your personal data when you use our platform. By using Soxio, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide when creating an account (name, email address, password), information from connected social media accounts (display name, account ID — never passwords), usage data (pages visited, features used, timestamps), and technical data (IP address, browser type, device information). We do not collect or store social media platform passwords under any circumstances.
2. How We Use Your Information
We use your information to provide, maintain, and improve the Soxio platform; to authenticate your account and keep it secure; to send transactional emails (account verification, password reset, posting confirmations); to analyse usage patterns and improve our product; and to comply with legal obligations. We do not use your content for training AI models. We do not sell your data to any third party.
3. Data Storage and Security
All data is stored on encrypted servers using industry-standard encryption both at rest and in transit. Platform access tokens are stored using strong encryption — plaintext credentials are never stored. We enforce HTTPS/TLS across the entire platform. We conduct regular security audits and follow industry best practices for data protection. In the event of a security incident affecting your account, we will notify you promptly.
4. Third-Party Services
Soxio integrates with third-party social media platforms (Instagram, Twitter/X, YouTube, etc.) via their official OAuth APIs. We are bound by the terms and privacy policies of these platforms when accessing their APIs on your behalf. We may use third-party services for infrastructure (hosting, email delivery) who are bound by data processing agreements.
5. Your Rights
You have the right to access all personal data we hold about you; request correction of inaccurate data; request deletion of your account and all associated data; export your data in a portable format; withdraw consent for data processing at any time; and lodge a complaint with your local data protection authority.
6. Data Retention
We retain your account data for as long as your account is active. Upon account deletion, we permanently delete your personal data within 30 days, except where we are required by law to retain it. Social media tokens are revoked and deleted immediately upon disconnecting a platform.
7. Cookies
We use essential cookies for authentication (session management) and preference storage. We do not use advertising cookies or cross-site tracking. See our Cookie Policy for full details.
8. Contact Us
For privacy-related requests or questions, contact our Data Protection Officer at hello@selamate.com. For EU/UK data subjects, our representative can be contacted at the same address.
Questions? Contact us at hello@selamate.com